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Frequently Asked Questions (FAQ)

We tried to answer as many questions about the online hotel booking process and the service we offer in the following FAQ.

Availability and room prices

Are the prices provided on your site per person or per night? Why can I see the price displayed for hotels change when I come back later? Are children's beds available? Is breakfast included in the price? Back to top

BOOKING

How do I know if my booking is confirmed? Do I need to confirm my booking directly with the hotel? What happens to my booking if my plane is late? Back to top

Payment

Which cards are accepted? How do you guarantee secure payment? Do you use my personal information again? Can I use a credit card with an international invoicing address? Does Olotels charge a reservation fee? Back to top

Cancellation & modification

What is the cancellation policy? How do I cancel a booking? Are there any additional charges if I modify my booking? Back to top